Author: Nelson Coulter
I recently read Love Works: Seven Timeless Principles for Effective Leaders by Joel Manby (2020).
In this book Manby frames his experiences as a chief executive officer of several large organizations against the pillars of love as articulated in 1 Corinthians 13 of the Bible.
My top takeaways:
- Think first and always of LOVE as a action verb – not as a noun or an emotion.
- Reframe personal and organizational goals as either BEgoals or DO goals – with the BE goals being preeminent.
- BEgoals are timeless; DO goals are context dependent and malleable.
- Protecting the dignity of others should be paramount.
- Praise lacking specifics is perceived as bogus and hollow, killing our credibility.
- Making others consistently feel bad does NOT make them better.
- Customer experience is the direct downstream effect of employee enthusiasm – starting with leadership.
- Effective and Efficient are goals that can work against one another, or they complement each other in symbiotic conjunction, depending on the culture we choose to shape.
- The gift of time – the leader’s time – is a powerful incentivizer.
- Insisting on getting at the truth keeps the best people and creates the best decisions.
- Forgiving heals both the giver and the recipient.
- The seven timeless principles of LOVE that can be leveraged in leadership: PATIENCE, KINDNESS, TRUSTING, UNSELFISH, TRUTHFUL, FORGIVING, and DEDICATED.
My favorite quotes:
“Profits are a product of doing the right thing—over and over again.” (p. 31)
“Do or do not. There is no try. —YODA In Star Wars.” (p. 35)
“The truth is this: interrupting is a sign of distrust.” (p. 83)
“Listening well is critical because it demonstrates trust and builds a team’s sense of camaraderie and cohesion.” (p. 84)
“Let others make the decisions for which they are responsible.” (p. 95)
“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. —MARTIN LUTHER KING JR. ” (p. 196)
“And the more we focus on do goals, the greater the risk that we will betray our be goals.” (p. 215)
Manby makes a compelling case that effective leaders – the best leaders – not only can lead from a standpoint of LOVE, they should do so.
This book is a worthy read.
*If you’d like to read more of nc’s blatherings, go to www.nelsonwcoulter.com