Author: Nelson Coulter I recently read Radical Inclusion: What the Post-9/11 World Should Have Taught Us About Leadership by Martin Dempsey and Ori Brafman (2017). In this book, the warrior (former Joint Chiefs of Staff Chairman General Dempsey) and the academic (Dr. Brafman) dissect the impact of global interconnectedness on the social arrangements and behavior of 21st humanity. In particular, they focus on how …

Author: Nelson W. Coulter Getting better. Every day. On purpose. That could be a tattoo for the continuous improvement mindset. Why would betterness not be a goal for each of us, both in our personal lives and in the organizations we belong to? Betterness is a discipline, the direct result of deliberate habit formation. What do some of those powerful …

Author: Nelson Coulter One of the powerful conclusions we glean from research in the field of psychology is that of reciprocation. It is in our nature to mirror/reflect behavior others send in our direction. It’s as if we feel some powerful pull to respond in like kind. As servant leaders we are wise to better understand the concept of reciprocation and …

Author: Nelson W. Coulter Leaders who want to control everything are like a ship trying to move through water while dragging the anchor. That micromanaging behavior has the following impact on those charged with producing the outcomes: Frustration – constant over-the-shoulder critique and nitpicking generates frustration and passive resistance. Not good. Distraction – when constantly being pulled from “the work” for …